top of page

Refund & Cancellation Policy

PURCHASING A DESIGN PACKAGE WITH HUNTLY HOMES SIGNIFIES THAT YOU HAVE READ AND AGREE TO THE BELOW REFUND AND CANCELLATION POLICY.

Refunds

  • All payments made to Huntly Homes are non-refundable.

  • Our services are custom-created for each client, making refunds impossible once the design process has begun.

  • Add-on services (e.g., Video Walkthrough, Custom Finish Integration, Styling Guides) are also non-refundable.

Missed Communication

  • If we do not receive the necessary project details (photos, measurements, questionnaire responses) within 30 days of purchase, the project may be considered abandoned and non-refundable.

  • If client communication is delayed by more than 30 days, the project will be considered abandoned and marked as complete. To reopen, a reactivation fee of $150 will apply.

Cancellations

  • You may cancel your project within 24 hours of purchase for a refund.

  • If you cancel within the 24-hour window, a full refund will be processed, minus a $25 processing fee.

  • Cancellations requested after 24 hours will not be eligible for a refund.

  • If you need to reschedule or delay the design process, please contact us as soon as possible. We are happy to work with your timeline where possible.

Contact Information for Cancellations or Rescheduling

bottom of page